We are sorry to see you go but hope to see you again, here or at one of our other communities, in the near future. It has been our pleasure and honor serving you at DeLuz Family Housing. We expect that you were happy with your stay and we welcome any feedback on how we can improve our services.
Residents are required to move out of DeLuz Family Housing if they become ineligible for the housing, retire or separate from the military, or are PCS’ing to an installation more than 35 miles away. Residents may terminate their occupancy with at least 30 days prior written notice. Exceptions can only be made if your orders do not allow for 30 days notice. Residents are required to provide immediate notification to their community management office upon receipt of their PCS/separation orders.
Once the notice is received by the community management office, a community representative will set an appointment with the resident for a Pre-Inspection and a Final Inspection. Review our Move-Out Procedures Checklist and Move Out Cleaning Checklist for a better understanding of the process and the exact areas that require cleaning. The Pre-Inspection is designed for the Maintenance team to access the scope of work, repairs and time needed to schedule appropriate vendors. Any excessive damage and/or cleaning charges may be incurred if not corrected prior to the Final Inspection. Orders received with less than 30 days advance notice will authorize release of the resident on a case by case basis with proof of orders listed above.
DeLuz Family Housing does not charge Military Families typical move-out costs for regular house cleaning, regular carpet cleaning, regular painting and damages due to normal wear-and-tear (i.e. water filter, dusty blinds, burnt out light bulbs). However, any costs incurred due to excessive damage will be charged to the resident. Examples of excessive damages are: more than one coat of paint is needed; replacement required of extremely soiled or bleached carpet; large holes in walls or doors that require patchwork; extreme unsanitary conditions; furniture or large items left in home to be removed.
Ideally, all work orders should be called in prior to giving notice to vacate. Please ensure all work orders are complete and all items are in place.
The Effective Move-out Date, in most cases, will be the date the Final Inspection is completed.
All trash/debris and personal items must be removed from the premise prior to the Final Inspection. The resident will be assessed a fee of $75.00 and up if trash/debris is not removed.